Grid Infrastructure failed During Grid Installation On Windows OS

[INS-20802] Grid Infrastructure failed During Grid Installation On Windows OS (文档 ID 1987371.1)

In this Document
Symptoms
Cause
Solution
Community Discussions

References

Applies to:

Oracle Database - Enterprise Edition - Version 11.2.0.4 and later
Microsoft Windows x64 (64-bit)
Windows 2012 R2

Symptoms

Attempting to install 11.2.0.4 Grid Infrastructure on Windows 2012 R2. Install proceeds normally until it reaches the step 'Grid Infrastructure Configuration' which fails with this error:

[INS-20802] Grid Infrastructure failed.

The roothas.log shows the following errors :
2015-02-27 13:26:24: Executing cmd: C:\app\product\11.2.0\grid\bin\acfsroot.bat install
2015-02-27 13:26:27: Command output:
>  ACFS-9300: ADVM/ACFS distribution files found.
>  ACFS-9307: Installing requested ADVM/ACFS software.
>  acfsinstall: ACFS-09420: The driver is not currently installed on this node.
>  acfsinstall: ACFS-09411: CreateService succeeded.
>  acfsinstall: CLSU-00100: Operating System function: StartDriver failed with error data: 31
>  acfsinstall: CLSU-00101: Operating System error message: A device attached to the system is not functioning.
>  acfsinstall: CLSU-00103: error location: StartDriver_
>  acfsinstall: CLSU-00104: additional error information: A
>  acfsinstall: ACFS-09419: StartService failed.
>  acfsinstall: ACFS-09401: Failed to install the driver.
>
>  ACFS-9340: failed to install OKS driver.
>  acfsinstall: ACFS-09420: The driver is not currently installed on this node.
>  acfsinstall: ACFS-09411: CreateService succeeded.
>  acfsinstall: CLSU-00100: Operating System function: StartDriver failed with error data: 1068
>  acfsinstall: CLSU-00101: Operating System error message: The dependency service or group failed to start.
>  acfsinstall: CLSU-00103: error location: StartDriver_
>  acfsinstall: CLSU-00104: additional error information: B
>  acfsinstall: ACFS-09419: StartService failed.
>  acfsinstall: ACFS-09401: Failed to install the driver.
>
>  ACFS-9340: failed to install ADVM driver.
>  acfsinstall: ACFS-09420: The driver is not currently installed on this node.
>  acfsinstall: ACFS-09411: CreateService succeeded.
>  acfsinstall: CLSU-00100: Operating System function: StartDriver failed with error data: 1068
>  acfsinstall: CLSU-00101: Operating System error message: The dependency service or group failed to start.
>  acfsinstall: CLSU-00103: error location: StartDriver_
>  acfsinstall: CLSU-00104: additional error information: ^
>  acfsinstall: ACFS-09419: StartService failed.
>  acfsinstall: ACFS-09401: Failed to install the driver.
>
>  ACFS-9340: failed to install ACFS driver.
>  ACFS-9310: ADVM/ACFS installation failed.
>End Command output
2015-02-27 13:26:27: C:\app\product\11.2.0\grid\bin\acfsroot.bat install ... failed
2015-02-27 13:26:27: USM driver install status is 0
2015-02-27 13:26:27: ACFS drivers installation failed

Cause

Experiencing unpublished BUG 17927204 - ACFS SUPPORT FOR WINDOWS 2012R2.

Solution

To resolve this issue please follow one of the following sets of instructions:

For New installations:

Bug:17927204 is first fixed in Windows DB Bundle Patch 11.2.0.4.11 or higher. At the time of writting the solution, the latest version is 11.2.0.4.14, which is available as Patch 20502905 WINDOWS DB BUNDLE PATCH 11.2.0.4.14.
Complete a software only install of the 11204 Grid software on each node.
Apply Patch 20502905 WINDOWS DB BUNDLE PATCH 11.2.0.4.14 to the Grid HOME.
Run config.bat from GI_HOME\crs\config to configure Grid Infrastructure in a clustered environment (OR 'Grid_home\perl\bin\perl -IGrid_home\perl\lib -IGrid_home\crs\install Grid_home\crs\install\roothas.pl' for a Grid Infrastructure standalone / Oracle Restart environment)
The following error may be seen after running the config.bat : "ACFS drivers installation failed" to resolve the error run ASMCA to configure ACFS.  To resolve the error run ASMCA to configure ACFS on cluster env.  Run following in on standalone (Restart) env.

1) cd Grid_home\oui\bin
2) setup.exe -updateNodeList ORACLE_HOME=Grid_home CLUSTER_NODES= CRS=TRUE
3) run ASMCA to configure ACFS

Reference: http://docs.oracle.com/cd/E11882 ... start.htm#NTDBI2755

OR

For Existing Installations:

Bug:17927204 is first fixed in Windows DB Bundle Patch 11.2.0.4.11 or higher. At the time of writting the solution, the latest version is 11.2.0.4.14, which is available as Patch 20502905 WINDOWS DB BUNDLE PATCH 11.2.0.4.14.
Close the installation UI on the nodes.
Then on first node, perform de-configuration by running the following: GI_HOME\crs\install\rootcrs.pl -deconfig -force
Apply Patch 20502905 WINDOWS DB BUNDLE PATCH 11.2.0.4.14 to the nodes.
Run config.bat from GI_HOME\crs\config to configure Grid Infrastructure in a clustered environment (OR 'Grid_home\perl\bin\perl -IGrid_home\perl\lib -IGrid_home\crs\install Grid_home\crs\install\roothas.pl' for a Grid Infrastructure standalone / Oracle Restart environment)
The following error may be seen after running the config.bat : "ACFS drivers installation failed" to resolve the error run ASMCA to configure ACFS.  To resolve the error run ASMCA to configure ACFS on cluster env.  Run following in on standalone (Restart) env.

   1) cd Grid_home\oui\bin
   2) setup.exe -updateNodeList ORACLE_HOME=Grid_home CLUSTER_NODES= CRS=TRUE
   3) run ASMCA to configure ACFS

Reference: http://docs.oracle.com/cd/E11882 ... start.htm#NTDBI2755